Terms & Conditions

Terms & Conditions for supply of goods by Sherry Textiles Ltd T/A Linen Direct

(January 2021)

 

PRELIMINARIES

Welcome to our Sherry Textiles T/A Linen Direct website, which is provided for your personal use. We hope you will enjoy browsing & purchasing through our website.

 

In this document we set out Sherry Textiles Ltd T/A Linen Direct Terms & Conditions of sale relating to the purchase of goods from the Sherry Textiles Ltd T/A Linen Direct website. These Terms & Conditions are applicable to all purchases on the Sherry Textiles Ltd T/A Linen Direct website, via the internet. The Sherry Textiles Ltd T/A Linen Direct Website Terms & Conditions can be amended from time to time in accordance with Section 13.

 

Please read through & familiarise yourself with the Terms & Conditions in this document, before you proceed to finalise an order through the Sherry Textiles Ltd T/A Linen Direct website, as you will be required to indicate you have read and understood same.

 

Your use of www.linendirect.com website is subject to the Terms & Conditions laid out.

 

DEFINITIONS

In these document, the following definitions apply;

 

  • Conditions: Terms & Conditions set out in this document.

 

 

  • Working Day: Days excluding Saturday, Sunday & Bank Holidays.

 

  • Customer: Person/Company who purchases goods from Supplier / Us.

 

  • Goods: Product(s) or any part of them, set out in the website order.

 

  • Contract: Agreement between the Supplier/Us and Customer for the sale and purchase of the goods in accordance to these Terms & Conditions.

 

  • Force Majeure: The meaning of this definition is laid out in Section 8.

 

  • Order: Goods selected by the Customer from the Website where payment is finalised for goods to be Supplied/delivered to nominated address.

 

  • Supplier / Us / We / Our; Sherry Textiles Ltd T/A Linen Direct Ltd (private Company limited by shares & incorporated in the Republic of Ireland. Registered Company number 639466).

 

  1. WEBSITE TERMS & CONDITIONS OF SALE

The Website terms laid out in Section 1 are applicable to all online goods from this website.

 

 

A          Ownership

 

A1        This Website is owned/operated by Sherry Textiles Ltd T/A Linen Direct.

 

A2        All rights on this website are owned by Sherry Textiles Ltd T/A Linen Direct. Modifying, copying or unauthorised use of this                         website is strictly prohibited.

 

 

B          Contract basis – Ordering of Goods

 

B1         The goods displayed on our website are an invitation/offer and not a contract to sell those goods to you, until an order has                           been finalised.

 

B2         We will make every effort to ensure all the details displayed on website goods are accurate at all times eg; prices, description of                goods including dimensions, colour options, images of goods & availability. We cannot guarantee that images, are an accurate                    representation of the goods in relation to colour, which can vary depending on device used.

 

B3         An offer is made when you place the order for the goods selected on the website and a contract is made when we accept the                    offer. You will be required to enter your contact e-mail address when finalising the order for goods, this e-mail address will be                    used by the website to; acknowledge receipt of your order, updates relating to dispatch and then confirmation that your order                    for goods has been dispatched in due course.

 

B4         We reserve the right to accept your order for goods (see B5). The contract between Us and the Customer will be formed when                  goods are dispatched (following finalised order & receipt of payment).

 

B5         It is your responsibility (as the Customer), to ensure that all the information supplied with your order through our website is                      current, accurate & complete in all respects.

 

 

 

 

B6         Your order may not be accepted due to one or more of the following reasons;

 

  • We are unable to obtain authorisation for payment on your order.

 

  • The goods ordered are no longer available to send – out of stock in warehouse.

 

  • If there is a system or procurement failure on site, or failed Customer validation checks required.

 

Please refer to Section 4Refusal of Order” for more information in relation to this.

 

 

  1. PAYMENT

 

A          Payment for goods can be made through methods indicated on our website.

 

B          The current price on the day you place order through the website is what will be charged – Subject to Clause 2C below.

 

C          The Supplier may, in giving notice to the Customer at any time before delivery, increase the price of the goods/order where an                     increase has come into effect due to the following circumstances;

 

C1         Any factor outside the Supplier’s control (including foreign exchange rate fluctuations, increases in taxes/duties, increases in                      labour, materials and other manufacturing costs).

 

C2          If the Customer changes delivery date, delivery address, quantities, goods on the original order.

 

C3          In the event that a delay is caused by the Customer giving the Supplier incorrect or inadequate information, or instructions                           relating to their order.

 

 

D          We take the security of your payment details very seriously. Our website is certified SSL for on-line payments, which ensures                   your data is handled safely & securely.

 

For additional information on payment Security, please refer to our

Website Privacy Policy, under heading “Security”.

 

 

E           All payments made are subject to authorisation by the card issuer. If your card issuer cannot authorise your payment to us, then                 we are not liable for any delay or non-delivery, which may prevent us forming a contract with you in proceeding with your order.

 

F           Payment must be received in full at time the order is processed before the order can be dispatched.

 

 

 

  1. ORDER & PAYMENT PROCESS

 

Once the Customer selects the goods required through the Website, the process from Order to payment is as follows;

 

  • Click on the “shopping cart” icon at top right of website page.

 

  • Click on “Proceed to Checkout” button.

 

  • You will be asked if you are a returning Customer, if so you can login using the login details you supplied/setup up previously. If you are a new Customer to the website, you need to fill in & complete the available billing information fields provided.

 

  • Select your preferred payment method from the options given – Paypal, Visa, Mastercard, Maestro …..

 

  • Follow the on screen instructions to complete the order process.

 

As a valued Customer, we take the security of your details very seriously and treat all your information supplied with the utmost of care. To learn how we record and treat your personal information, please refer to our Website Privacy Policy.

 

  1. REFUSAL OF ORDER

 

A             We reserve the right to remove goods from this website, withdraw product options and/or edit materials (specifications), or                        content at any time as applicable.

 

B              We are not liable to the Customer or any third party if any goods or editing material/content from the Website needs to be                         withdrawn, or in the unlikely event that we refuse to process, or accept an order after we have received it.

 

 

 

  1. STOCK AVAILABILITY

 

A             We endeavour to keep this website updated in relation to stock availability, which can change daily/weekly/monthly                                      (depending on demand for goods at the time).

 

B            All orders for goods on this website are subject to stock availability.

 

C            In the unlikely event that we cannot fulfil your order (or part thereof), a member of our Customer Service team will contact you                   by telephone and/or e-mail to advise that the goods are no longer in stock, or that there is a small lead time for delivery (in the                   case where due to circumstances beyond our control, stock may be delayed coming into our warehouse). From here goods                           delayed can be dispatched as soon as they come into stock (if Customer advises they are ok to wait for delivery), Customer                         can choose alternative goods to be supplied (in this case refund would be organised if alternative goods are of less value, or                       payment would be made by Customer if alternative goods are more expensive), or a refund can be organised if Customer is                         unable to wait for delivery and only wanted original goods ordered.

 

 

  1. PRICING

 

A           The price of goods shown on website are quoted in Euro (€) and inclusive of VAT (value added tax). Breakdown is given on                         the order/invoice documents detailing the amount of VAT paid for goods on the order.

 

B            Orders over €200 (ex-vat) are delivered free of charge and orders under €200 are subject to delivery charge of €6.50 + vat                         (Republic & Northern Ireland).

 

C            If the rate of VAT or delivery/carriage charge changes, we reserve the right to amend the price of goods as applicable.

 

D          We endeavour to ensure all prices for goods on our website are accurate, however errors can happen. If an error is made with                     pricing on the Website, we will inform you as soon possible and the Customer will have the option to reconfirm the order at                       correct price, or cancel the order for a full refund of payment received.  If we are unable to contact Customer (on the phone /                       e-mail details supplied with the order), the order will be cancelled & arrangements will be made to refund payment in full once                 received. Please note we are not under any obligation to supply the goods ordered at incorrect/lower price (even after you have                 received e-mail acknowledgment for the order.)

 

 

 

  1. DELIVERY PROCESS FOR GOODS ORDERED

 

 

A           Orders placed through the Website, will be delivered to any address in the Republic of Ireland / Northern Ireland only.                                  Customer is responsible for providing accurate, full delivery address including Eircode/Postcode and contact phone number for                  their order, as all this information is provided to our courier for delivery to be arranged.

 

 

B           Orders are delivered by our Courier partner “GLS” – which is a tracked, efficient, reliable delivery service we have used for many                years. GLS pride themselves on always putting Clients & their Customers first, in order to get parcels delivered on time and in                    good condition to their destination. GLS endeavour to deliver parcels to our Customers within 4-5 working days* following                       dispatch from our warehouse, however we endeavour to deliver within 48 hrs where possible*                                                                                                                                                                                                                                                                                                                      *GLS & all courier Companies are currently experiencing small delays due to the Covid-19 situation, with reduced staffing                          levels in line with social distancing guidelines from the Irish Government. – January 2021. There can also be small delays during                peak delivery seasons ie. Bank holiday weekends, Christmas season.

 

 

C           Following receipt of your order acknowledgement by e-mail, our warehouse will arrange for order to be picked & packed ready                  for dispatch.  Once the order is dispatched from our warehouse, an e-mail confirming this will be sent to the contact e-mail                        address supplied by the Customer.

 

 

D           We aim to fulfil your order for goods listed in the Order Acknowledgement, within a reasonable timeframe (as laid out under                      7B above), subject to stock availability (see Clause 5), unless there are exceptional circumstances (see Clause 8Force                               Majeure).

 

 

E           In the event that we are unable to meet usual delivery date (4-5 working days from goods leaving our warehouse), our                               Customer Service team will keep Customer updated in relation to the extended delivery time, giving Customer the option to wait                for goods based on new delivery date/lead time, or order can be cancelled and a full refund can be issued for payment received.               We are not liable for any delay, or failure to deliver the goods within the estimated timescale (4-5 working days mentioned in                     Clause 7B).

 

 

 

F           Acceptance of Goods / Goods unable to be Delivered

 

 

1           All orders require a signature on delivery of order. The person accepting the order, who provides their signature to the courier                   will be proof that the order has been delivered for the Customer (to whom the order is addressed to). If no-one is at the address               provided on the order when the courier arrives with the goods, they will attempt to contact the Customer on the phone number                 provided & arrange delivery with Customer. If courier Company are unable to contact the Customer on the phone number                           provided, the goods will be returned to the Courier’s depot end of day & loaded again next working day for delivery. If a second                 attempt to make delivery is not possible, the goods will be returned to our warehouse and courier will e-mail us to advise order                 is being returned after failed attempts to deliver to address provided on the order.

 

2           In situation where goods are returned by courier to our warehouse, our Customer Service team will contact the Customer by                       phone / email, from details supplied on the order. Once contact is made with the Customer & if delivery address details are                         correct, the order can be dispatched again (additional carriage cost will be advised by us, if we are engaging courier for the                         second time, through no fault of our own). If the original delivery address information supplied with the order by the Customer is               incorrect and needs to be updated for successful delivery to be made, there will be an additional carriage cost for this (Customer               Service team will advise cost).  If we are unable to contact the Customer after a reasonable amount of time (ie. 1 working week                 after order is returned to us by courier), the order will be cancelled and a refund will be issued to the Customer’s original                             payment method.

 

G           Order invoice (hard copy) will be sent with the goods on delivery which includes list of goods/quantities contained in delivery,                    referencing the website order number and corresponding invoice number/date. Copy of the invoice will also be sent                                      electronically to the e-mail address provided by the Customer on the Order.

 

H           Upon completion of delivery of the goods, it is the Customer’s responsibility to check that all of the goods that were ordered                      have been delivered. Any shortages/problems with delivery of goods must be reported by Customer to us by e-mail                                   (info@linendirect.com) within 7 days of the delivery date (the first day being the day after delivery.) If Customer does not                            contact Supplier within the 7 days, the order will be deemed to be complete.

 

 

  1. FORCE MAJEURE

.              No party shall be liable for any failure or delay in performing its obligations under the Contract, to the extent that such failure                     or delay is caused by a Force Majeure Event.                                                                                                                                                                                                                                                                                                                                                                                                             A Force Majeure Event is when an event/circumstances happen beyond a parties reasonable control, which by its nature could                   not have been foreseen, or if it could have been foreseen, it was still unavoidable including;                                                                                                                                                                                                                                                                                                                           Strikes, lock-outs or other industrial disputes (involving our workforce, or third parties), failure of energy sources or transport                     network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international                     calamity, armed conflict, malicious damage, breakdown of machinery, nuclear, chemical or biological contamination, sonic                           boom, explosions, collapse of building structures, fires, flood, storms, earthquakes, loss at sea, pandemics or similar events,                       natural disasters or extreme, adverse weather conditions, or default our Suppliers or subcontractors.

 

 

  1. CANCELLATION / RETURN OF ORDER

 

 

A          Cancellation of order

 

A1           If Customer wishes to cancel their order for any reason and the order has not yet been dispatched from our warehouse                                (Customer has not yet received e-mail to confirmed dispatch notification ), Customer needs to contact our Customer Service                        team by email on info@linendirect.com requesting cancellation of their order. We will endeavour to cancel order prior to                            dispatch and update Customer on same with reply e-mail correspondence.

 

A2           Our aim is to process new orders from the Website as soon as possible once received, which means it may not always be                            possible to cancel an order after confirmation.  If this is the case, the Customer will still need to accept delivery of the order                        (our courier has different drivers who deliver/collect.) Customer needs to contact the office by e-mail on info@linendirect.com                    with request to return goods within 14 calendar days (beginning day after you receive delivery of the order), advising they                          want to return the order/cancel the contract. A member of our Customer Service team will acknowledge/reply by e-mail to                          Customer, giving instructions for return process. See Section 9B below for more information on returning an order.

 

 

 

B          Return of order

 

B1           If a Customer wants to return goods for refund / exchange, goods must be in

               saleable condition as outlined below;

 

  • In original packaging (swing/sale tags attached as applicable).
  • In Perfect condition.
  • Unused – For health and hygiene reasons, we are unable to refund or exchange duvets, pillows, mattress/pillow protectors or mattress toppers once the original packaging has been opened.
  • Returned within the time frame as set out in Clause B4.

 

Exception to above conditions would be return of faulty goods – see Section 11.

 

B2           Customer must take reasonable care of the goods while in their possession and returns will only be accepted for                                          refund/exchange in accordance with Clause B1.

 

B3           All goods will be inspected on return to our warehouse and Customer is responsible for any diminished value of the goods,                        resulting from the handling of the same.

 

B4           In accordance with the provisions of EU Consumer Rights Directive                                                                                                                          2011/83/EU S.I. NO. 484/2013 – (CRD), if you make a contract online as a consumer/Customer and you are an EU resident,                          you may cancel your contract at any time within 14 calendar days, starting on the day after you receive delivery of the order                        (known as “cooling off period”.) If a Customer wants to return an order/part thereof and fails to notify us by e-mail                                        (info@linendirect.com ), within the 14 days (day after order is delivered), Customer will not have the right to return the goods,                  cancelling the contract.

 

B5           If goods are returned for reasons below, the Customer covers the cost to return the goods, which will not be refunded by us;

 

  • Customer orders the wrong goods by mistake.
  • Customer wants to return goods for an exchange to other goods.
  • Customer has a change of mind and no longer wants the goods.

 

B6           If goods are returned for other reasons below, we will organise for the goods to be collected by their courier and cover the cost                  of same;

 

  • Customer receives incorrect goods ie. different to their order.
  • Customer receives faulty goods. For more information see

               Section 10 – Refund Policy and Section 11 – Faulty Goods received.                                                                                                                         The above clauses (Section 9B) do not affect your statutory rights and a Customer may still be able to return the order under                     certain circumstances – see Section 10 – Refund Policy.

 

  1. REFUND POLICY

 

A           Goods may be returned for full refund in accordance with Section 9, clauses A and B and meeting criteria set out in same.

 

B           All refunds will be issued back to the original payment source ie. PayPal / Bank Card, within 14 days of stock being received                        back in our warehouse, or order being cancelled before dispatch as applicable.

 

C           On occasion, exceptional circumstances may be taken into account in relation to a request by Customer to return goods for                          refund /exchange or credit just outside the 14 days (clause 9B4). We reserve the right to refuse or allow a refund/exchange or                    credit on an order outside 14 days return/cancellation period. If special allowance is made to return goods outside of clause 9B4                the following is applicable;

 

C1          Customer covers the cost to return the goods using their own tracked courier/postal method, or Supplier can advise                                       cost to arrange collection of the goods from address supplied to return goods to our warehouse. If Customer asks us to                               arrange collection/return of goods, the cost for this service is deducted from the refund/credit amount due for goods                                     returned and balance is then refunded to the Customer (subject to clause 9B1)

 

C2          A restocking charge is applicable on goods returned (15% of net value for goods), where exceptional circumstances are taken                   into account and we allow return of goods outside usual time period given in clause 9b4.  15% re-stocking charge is deducted                   from the refund/credit amount due  for goods returned and balance is then refunded to the Customer (subject to clause 9B1).

 

  1. FAULTY GOODS RECEIVED

 

A           In the unlikely event that goods/order received are faulty or damaged in any way, Customer must contact our Customer Service                  team by as soon as possible to report problem, (within 7 days after delivery is made) referencing the order/invoice number                          and where possible sending an image of fault to email info@linendirect.com.                                                                                                        Our Customer Service team will reply by e-mail to advise procedure for goods to be returned/replaced and we will arrange &                    cover the cost for pickup of the faulty goods by courier to return goods back to our warehouse & the cost to dispatch/re-deliver                  replacement goods, or refund goods if requested.                                                                                                                                                                                                                                                                                                                                                                                                    For further information on return of goods from an order, please see Section 9B.

  1. JURISDICTION

 

A           This Website is operated and controlled in Ireland.

 

B           All terms and conditions around the usage of this website will be governed by the Laws of Ireland. Any dispute in relation to the               use of this website will be determined exclusively by the Irish Courts.

 

C           All matters concerning and in relation to an offer/agreement for the purchase and sale of products from this website are stated                  in the English language; the terms and conditions of this website will be construed and governed in accordance with Irish Law                  and Irish courts will have exclusive jurisdiction in all such matters.

 

 

  1. CHANGES TO TERMS AND CONDITIONS

 

A           We have the right to amend and update these Terms and Conditions as necessary and when this happens we will replace                          current Terms and Conditions on website with new version. Terms and Conditions are applicable at the time you order goods                      from website.

 

 

  1. DISCLAIMERS AND LIABILITY

 

A           All goods offered on our website are of merchantable quality and fit for purpose, for which products of same kind are commonly                supplied in compliance with the Sales of Goods and Supply of Services Act 1980.

 

B           Any risk in the goods supplied to a Customer, particularly risk of any loss or damage, will pass onto the Customer on delivery of                the goods to the address supplied on the order. The Customer will take ownership of the goods from us when payment has                        been received in full for goods.

 

C            Our liability in relation to any goods purchased through our website is strictly connected to Purchase price of goods. This                             clause does not affect your statutory rights as a consumer.

 

D           All goods descriptions, information and materials shown on our Website are provided “as is” and without any warranties                            expressed or implied.

 

E           Supplier shall under no circumstances whatsoever be liable to the Customer, whether in contract, tort (including negligence),                     breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection                   with the contract.

 

 

F           Supplier’s total liability to the Customer in respect of all other losses arising under or in connection with the contract, whether in               contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the                       goods.

 

G          Goods must conform to a specific quality and condition (see 14A), in compliance with the Sales of Goods and Associated                             Guarantees Directive 1999/44/EC S.I. NO 11/2003 which gives effect to the Directive in Ireland.

 

H          These Terms and Conditions constitute the entire terms in which we will offer/supply, deliver, process return, cancel,                                     refund/credit or exchange goods to a Customer and these supersede any prior arrangements, whether verbal or written.

 

 

  1. COMMUNICATIONS BETWEEN WEBSITE AND CUSTOMER

 

A           As a Customer using our website, for contractual purposes you accept that communication with us will be primarily                                      electronically and you agree that e-mail correspondence in relation to all aspects of an order, can be used and accepted as a                      long-distance means of communication. This condition does not affect your statutory rights.

 

 

 

  1. TRADEMARKS

 

A           All brand names, product and service names, copyright and titles used in this website are trademarks, service marks, trade                          names or copyright held by us, or employment by us with permission and licence. We do not grant permission for their use in                    any capacity and such use may constitute an infringement of the holder’s right. Permission must be sought and requested by                      e-mail (info@linendirect.com) to use any content (eg. Product images/information) and we reserve the right to grant or refuse                    such requests.

 

 

 

  1. THIRD PARTY RIGHTS

           

.             Any person who is not a party to the Contract (between Website and Customer), shall not have any rights to enforce its terms.

 

 

  1. COPYRIGHT

 

A           We are the owners and operators of this website, meaning we hold full intellectual property rights in relation to the content                      herein. We are the owners of the compilation of information in this website.

 

B            We allow a limited, non-exclusive, retractable licence for the purpose of accessing our website to;

 

  • Browse our product range (goods).
  • Order goods from our website.
  • Obtain our contact information.

 

In granting limited licence to access our website, this is no way gives permission for any person to commercially use any aspect of our website for commercial purposes, to benefit any commercial entity other than us.

 

C            Our Website is protected by Irish, European and International intellectual laws, including protections of trademarks, copyrights                   and database rights. Any misuse of this Website may incur civil liability or attract criminal sanctions.