FAQ

Frequently Asked Questions

 

GENERAL

 

Can I buy products in single units?

Yes, all our products are available to purchase in single units with exception of the Bathroom Slippers open/closed toe options, as these are supplied in packs of 10 pairs, as per product description.

 

Do I have to order through a Company/Business?

This website is open to both trade and the general public, all orders welcome!

 

How do I know my order has been received / dispatched?

Once you complete & finalise your order (on successful receipt of payment), an order confirmation e-mail will be sent (to the contact e-mail supplied with the order), confirming the order has been received.

Once your order is picked & packed by our warehouse (we endeavour to do this within 2 working days), another e-mail will be sent to confirm the order has been dispatched.

 

How long will it take to deliver my order and is there a cost for delivery?

We endeavour to deliver your order in 4-5 working days from date order was received. Where possible, delivery will be made within 48hrs (not including weekends/bank holidays).

Order values over €200 include delivery, order values under this amount have a delivery charge of €6.50 + vat (this information will be shown when you finalise the order in your “shopping basket/cart” before you complete order with payment.)

 

Do you deliver outside of Ireland / Northern Ireland?

We currently deliver to any address in Ireland/Northern Ireland only. If you require delivery of an order to a UK address, please contact our office using the contact feature on website, or feel free to contact us directly by phoning +353 1 6902073 and we will be happy to put you in contact with our sister Company in the UK.

 

How can I return an order (or part thereof) if I change my mind after it’s delivered?

You can return an order, or part of an order for refund/credit or exchange once goods are received back in our warehouse within 14 days of delivery (which starts the day after order was delivered). Return of all goods/orders is subject to our website Terms & Conditions, please view our website Terms & Conditions Section 9b for more information. Customer is asked to contact our office by e-mail (info@linendirect.com) to advise they want to return goods & a member of our Customer Service team will reply to help you with the return process, ensuring goods are received back in our warehouse within the time frame allowed (14 days after goods were delivered).

 

How do I report & return a damaged/faulty or incorrect product received?

In the unlikely event that you receive goods which are damaged/faulty or incorrect (different to goods ordered), you must contact our office by e-mail within 7 days of receiving delivery of the goods (info@linendirect.com), to report the problem. A member of our Customer Service team will confirm receipt of your e-mail and advise action to be taken from there. Please refer to our website Terms & Conditions Section 9b & Section 11, for further information.

 

PRODUCT RANGES

 

Duvet Covers Explained

We offer a variety of sizes, styles & fabric options in duvet covers with information detailed under the product description in each of our ranges and accompanying images.

 

Short Size Duvet Covers are the standard, domestic size for home use.

Long Size Duvet Covers are oversized, generally for use in hospitality.

 

Coloured Hemming can be found along the edge of some duvet cover & bed sheet ranges. Different colour hemming is used to identify the bed size of the product. The coloured hemming is a helpful feature for laundries and housekeeping (especially when they have a stack of bedding), to know at a glance what size a product is by the colour of the hemming. The colours correspond to bed sizes as follows;

 

  • Single bed size –                  Blue hemming
  • Double bed size –                Red hemming
  • King bed size –                     Gold hemming
  • Super King bed size –         Green hemming

 

The most commonly asked questions with duvet covers is in relation to their opening/closing style, which are explained below;

 

Open/Bag Style

This is the traditional style duvet cover used in Hotels, where the duvet cover remains open at the end, referred to as Bag Style. This duvet style is generally preferred by Hospitality because it’s the easiest duvet cover style for house keepers, accommodation associates to change over in between guest arrivals. While the end of the duvet cover remains open, its usually tucked in under the mattress around the bed creating a lovely “freshly made bed” finish, with the practicality of keeping the duvet in place, preventing the end from slipping out. Our bag style duvet ranges are oversized to allow for the “tuck in” practice & also come with hand holes feature, where you can pass your hand through the duvet cover to grasp the duvet inside, making it easier to changeover duvet covers.

 

Tack Style

A Tack style duvet cover is very similar to an open/bag style duvet with extra feature of what is referred to as “shoulders”. The open end of the duvet cover is sewn in at each side to 20cm approx. (shoulders), which allows for the duvet corners to be held in place, while still keeping sufficient opening at end of duvet cover to remove and changeover cover as required.

 

Envelope Style

This style duvet cover is shorter in length than a bag style duvet cover with an “envelope” closing, meaning the duvet cover closes over the end of the duvet to conceal it. This style duvet cover is not tucked in around the bed under the mattress, instead it hangs freely over the sides & end of the mattress. Envelope style duvet covers are most commonly used in domestic homes.

 

Popper / Fastener Style

Duvet covers with clip poppers (fasteners), buttons are regular size duvet covers which close at the end of the duvet cover to secure the duvet inside. Some prefer this style of duvet cover if they have problems with the internal duvet moving around during sleep. The poppers/buttons are usually plastic, so are usually for personal home/domestic use, as they would not be suitable for industrial laundry process, which Hospitality would use to launder bedding (higher temperatures & industrial press/iron techniques).

 

Here at Linen Direct, we offer a range of great quality, competitively priced duvet covers in different fabrics, thread counts and sizes with matching pillowcases options and bed linen to compliment.

 

 

PILLOWCASES EXPLAINED

Pillowcases (also known as pillow covers) are used from a practical point of view to protect pillows from dust, dirt, stains and facial oils but also to complete the bed setting in terms of comfort and to visually look nice. Many of us love nothing more than to rest our heads on a nice pillow and the pillowcase you use is an extension, enhancement of the pillow inside.

 

Pillowcases come in different colours, fabrics, thread counts & sizes (regular pillow size 48 x 74cm or 3Ft King/Bolster pillow size 48 x 91cm) but did you know there are also several styles of pillowcase, which are explained below;

 

Open/Bag Style

This pillowcase style is traditionally used in Hotels. The pillowcase remains open at the end known as Bag Style and longer in length, so the end of the pillowcase can be tucked in under the pillow.  This pillowcase style is generally preferred by Hospitality because it’s the easiest pillowcase style for house keepers, accommodation associates to change over in between guest arrivals.

 

Housewife Style

This pillowcase is the most popular style across domestic homes. This style pillowcase fits comfortably over the entire pillow with an envelope closing (inside feature used to fold over the end of the pillow inside the pillowcase), which hides the end of the pillow from view, while also keeping the pillow firmly in place inside the pillowcase.

 

Oxford Style

The Oxford style is our most elegant style pillowcase. It’s similar to the housewife style (see above) in that it fits comfortably over the entire pillow, with the envelope style closing. An additional feature of the Oxford style is a border all around the edge of the pillowcase. Traditional Oxford style borders usually have mitred edges (joining of fabric to make 90﮿ angle), the pillow does not fit into the border section inside the pillowcase, instead the border in essence frames the pillowcase giving the pillow inside a fancy, luxurious finish to display on the bed.

 

Mock Oxford Style

This pillowcase style is for those who like a similar design to the Oxford style pillow case (above), at a more competitive price. The Mock Oxford pillowcase covers the entire pillow, it has the housewife envelope closing (see “Housewife Style” above), with a visible border around the edge of the pillowcase, however, this style does not have mitred edges feature like Oxford style.

 

Here at Linen Direct, we offer a wide choice of great quality, competitively priced pillowcase ranges in various styles mentioned above, different fabrics, thread counts and sizes (eg; to fit regular 48 x 74cm size and 3Ft King/Bolster pillow sizes.) Our pillowcases offerings match and compliment our duvet cover ranges, for the perfect bedroom setting.

 

 

FABRICS EXPLAINED

 

Cotton Rich Blend (70/30)

This fabric is a mix of 70% Cotton and 30% Polyester. Most popular in the Hospitality industry as guests can feel the luxury of the high Cotton content, with the practicality of this fabric being easy launder, quick drying, long lasting and competitively priced, compared with a 100% Cotton fabric.

 

100% Cotton

This fabric is all Cotton, with no other mix/blend. 100% Cotton is well recognised by its luxury, soft feel, bringing a touch of elegance.

 

Polycotton

Polycotton is the most widely known fabric used in bedding. Our Polycotton ranges are 50% Cotton and 50% Polyester mix. Many choose this mix of fabric as it is soft, comfortable to sleep on and easy iron/launder. Polycotton fabric can range in quality depending on the thread count, (see information below on “Thread Count”), we offer Polycotton ranges in 130, 144 and 200 thread count.

 

Egyptian Cotton

Egyptian cotton is fabric manufactured in Egypt, which thanks to the favourable climate there produces extra-long cotton fibre, known as “ELS” (Extra Long Staples), these fibres or staples are usually 1 ¼ to 2” in length. The long staples are spun into extra fine threads, which in turn produce the high quality fabric known as Egyptian Cotton. This luxurious fabric would be your higher end in quality and pricing.

 

Thread Count

Fabrics can have different thread counts. When reference is made to the thread count in fabric, it is a measure of the threads that are sewn into a fabric per square inch.  Thread counts can start from 60 right up to 1,000. Thread count is written as a number with “tc” after it, for example, 200tc, meaning the product is 200 thread count. The general rule is that the higher the thread count number, the better the quality, as the more threads per square inch the softer and more luxurious the feel of the fabric.

We offer ranges in thread counts from 130tc up to 300tc.

 

Percale

Percale is a term used to describe a tightly woven, smooth, fine fabric, whether that be a mix of polycotton or 100% Cotton. The term Percale ties in with the thread count of a fabric, as in any fabric which is 180 thread count or more is referenced and supplied as Percale eg; Percale Polycotton, Percale Cotton. Percale products are supersoft, high quality and luxurious.

 

Combed Cotton

Combed cotton is softer than regular cotton because it goes through an extra process where any shorter fibres (prone to breakage, unravelling) are removed, when cotton is passed through finer combs. The process makes the cotton stronger & smoother, so for that reason it is better quality and more expensive than regular cotton. The term Combed Cotton is usually referred to in towel ranges.

 

GSM

You will often see reference to gsm in relation to bedding/towels, which relates to the grams per square meter in the fabric, indicating the density/weight. The higher the gsm, the better the quality, for example; a 600gsm towel would be more luxurious/fluffy than a 450gsm towel.

 

We hope all the explanations and references given above have helped to explain the differences between fabrics and the terms commonly used to describe product ranges, as offered on our website.

 

In understanding the differences and explanations/specifications for our textiles ranges, you can be confident you are choosing the right product for your domestic and/or business needs. Sometimes guests can also enquire about bedding they have slept on, so it’s handy to have the knowledge and adds to an overall great guest experience, where you value their custom and their comfort.

 

 

 

TEXTILE CARE

 

To ensure the best care & laundering results with our product ranges, please follow the instructions given on care labels/packaging for each product in relation to washing temperatures, tumble drying, ironing etc.

 

Bed Linen

We recommend that new bed linen should be washed before use to remove any loose fibres, or residual chemicals from manufacture. Always wash white products on their own to prevent dye contamination. Detergents containing optical whiteners will improve the visual whiteness of white cotton products. Coloured products should be washed with items of a similar colour. Do not use detergents that contain optical brighteners for coloured products, as this will mask the true shade and diminish the colour. Do not use chlorine bleach, even on white products as bleach will chemically damage, weaken the fibres for white/coloured products and also result in permanent colour loss for coloured products.

 

To avoid shrinkage, do not dry products at high temperatures. Best results with ironing/pressing will be achieved when bed linen is ironed slightly damp, particularly in the case of 100% cotton and cotton rich blend products.

 

Table & Kitchen Linen

We recommend that new table & kitchen linen should be washed before use to remove any loose fibres, or residual chemicals from manufacture. Before laundering, shake out linen to remove any solid food residues, cutlery or other items which may have become entangled. Wash loads should be organised according to their level of soiling.

Heavily stained table & kitchen linen should be pre-treated before washing. All polyester should be washed separately from 100% cotton and polycotton blends, as any loose fibres from the cotton/polycotton blend products can deposit lint onto the polyester linens.

 

For 100% polyester linens that are heavily soiled, wash temperatures can be increased to a maximum of 60 degrees but will require a gradual cool down. In this case, reduce temperature by increments of 5 degrees or less, until the load is at 45 degrees as thermal shock (creasing of fabric) may occur if the wash load is cooled down too quickly. Polyester does not absorb moisture like cotton fabric.

 

Detergents containing optical whiteners will improve the visual whiteness of white cotton products. Coloured products should be washed with items of a similar colour. Do not use detergents that contain optical brighteners for coloured linen, as this will mask or change the true shade and diminish the original colour. Do not use fabric softeners on table or kitchen linen as these can cause stains to be locked into the fabric and will also affect the absorbency of the linen. Do not over dry the products as this can cause fibres to become crumpled, particularly products made with polyester and can cause permanent creasing. Cotton table & kitchen linen should be ironed slightly damp to achieve best results.

 

Towels & Bathrobes

We recommend that new towels and bathrobes should be washed before use, to remove any loose threads, prevent threads pulling and for product to achieve their maximum absorbency & softness (which takes several washes). Shake out towels before loading into the washing machine, to ensure no other items are caught up in the product and allow the washing detergent to penetrate.

 

Always wash white products on their own to prevent dye contamination. Detergents containing optical whiteners will improve the visual whiteness of white cotton products. Coloured products should be washed with items of a similar colour. Do not use detergents that contain optical brighteners for coloured products, as this will mask the true shade and diminish the colour. Do not use chlorine bleach, even on white products as bleach will chemically damage, weaken the fibres for white/coloured products and also result in permanent colour loss for coloured products.

 

Fabric softener/conditioner can be used to add fragrance and extra softness to your towels & bathrobes, however please note that fabric softener lubricates fibres which can reduce the absorbency of the product and may even lead to loss of fibres. Do not over dry product in tumble dryer, as this can lead to a dull, grey appearance as well as causing shrinkage to product. If you find a stray pulled loop/fibre on your towel or bathrobe please cut this off with a pair of scissors, as this will not damage the product.

 

It is not advised to use towel products to clean up bathroom spills or wipe down after cleaning, as some bathroom detergents & beauty products such as cleansers, contain bleaching agents that may cause permanent discolouration to your towel or bathrobe product. Some hair dye and other beauty therapy chemicals contain Benzyl Peroxide, which can cause some colours to be destroyed resulting in the discolouration of the towel or bathrobe. Extra caution is also advised in relation to using towels & bathrobes (particularly white or light colours), if user is applying or wearing tanning product.

 

 

Filled Products

In order to get the best performance from your filled product ranges ie. Duvets, Pillows & mattress toppers;

 

  • Remove the product from all packaging and lay it flat on the bed, which will allow air to immediately circulate around and begin the expansion process. For pillows, leave product for approximately 5 minutes and for duvets/mattress toppers leave for up to 24 hours. During this time the product will begin to expand and develop its normal loft, no longer restricted within packaging.

 

  • Take the product in each hand and gently pad, starting from the centre of each side. This process allows inner fibres to spread evenly, whilst allowing more air to circulate in and around the inner fibre filling which in turn increases loft throughout the product. Repeat this process until the product appears even, while bearing in mind that you are to “tease” the product gently as opposed to “shaking” vigorously, as this will cause the fibre filling to compact and produce a lumpy effect.

 

Laundering Filled Products

For comfort & hygiene always use duvets with an outer cover and air at regular intervals to keep the duvet fresh & clean. For heavily soiled duvets or to completely refresh a duvet, it may be washed at a warm temperature (40 degrees), by hand, with mild detergent or the product care label instructions may allow for duvet to be washed in a commercial/large capacity washing machine/dryer (as it’s large/bulky), with a short spin and squeeze out any excess water by hand. Do not “wring” or twist duvet to remove excess water, as this will affect the fibre filling & reduce loft/appearance when dry. For more regular cleaning, a soft brush may be useful.

 

 

For any further queries in relation to our product ranges, please get in touch using

our Contact Form facility